Privacy Policy

 Ruby’s Taylored Pet Care (“RTPC”, “we”, “our” or “us”) is committed to protecting the privacy and security of our clients and their pets. This policy explains how we collect, use, and safeguard personal information.

 We may collect the following information from clients:

• Name, address, telephone number, and email address
• Emergency contact details 
• Pet information (including name, breed, medical needs, behaviour notes, vet details
• Security information (such as key handling instructions and alarm codes if provided
• Consent for photos or videos of pets

 We use client and pet information to:

• Provide dog walking, pet drop-in, and bespoke care services
• Contact you about bookings, cancellations, emergencies, or updates
• Manage invoicing and payment records
• Share photos or videos of pets for marketing purposes, only with your explicit consent

• All records are kept in paper format only
• Records are stored securely and access is restricted
• No personal information is stored online
• Our website does not use cookies or tracking tools

 We do not share personal information with third parties except where necessary to:

• Provide emergency veterinary treatment
• Support insurance claims if applicable
• Comply with legal or regulatory obligations

We retain records for as long as you are an active client. Records may be securely destroyed within two to three years after services end unless a longer retention period is required for legal or insurance purposes. 

 Clients have the right to:

• Request access to the personal information we hold
• Request corrections to inaccurate information
• Request deletion of information (subject to legal requirements)
• Withdraw consent for photo or video use at any time

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Liz Taylor - Owner
Email: liz@rubystayloredpetcare.co.uk
Phone: 07735 950867